On-Site & Business IT Support

When a computer or small-office connection gets in the way, we help identify what is happening and agree the next step. Support is scheduled and focused on the systems within our service scope.

What’s included

• Understand the affected task and business impact
• Investigate agreed devices and basic connectivity
• Perform approved corrections and test with the user

Common problems this solves

• A shared computer, printer, or connection that stopped working
• Recurring problems nobody has time to chase
• A task your team cannot complete because of a technology problem

What you receive

A summary of findings, work completed, and any remaining vendor or specialist actions.

Limitations and exclusions

• Appointment-based support, not a 24/7 help desk or guaranteed response-time agreement
• Advanced cybersecurity incidents and complex cloud migrations require specialist support
• Parts, licenses, and travel are separate

Pricing

On-site IT support is $99 for the first hour and $65 per additional hour. Remote support is $39 per 30 minutes. This is appointment-based support, not a 24/7 help desk or guaranteed response-time agreement. Advanced cybersecurity incidents and complex cloud migrations require specialist support. Parts, licenses, and travel are separate.

Hardware, parts, software licenses, hosting, travel, and third-party subscriptions are billed separately unless a service says otherwise. You approve a written estimate before work begins.

Questions about On-Site & Business IT Support