Remote Computer Support

Software errors and configuration problems can make a usable computer frustrating. We troubleshoot routine Windows or Linux issues and explain the changes that are appropriate for your device and workload.

What’s included

• Review errors and reproduce the reported behavior
• Check relevant updates, drivers, settings, and logs
• Apply approved changes and test the affected task

Common problems this solves

• Update errors or failed updates
• Software that crashes or will not install
• Drivers or settings that stopped working after a change
• Error messages you do not understand

What you receive

A record of what was changed and the result of testing, with any vendor or specialist follow-up clearly identified.

Limitations and exclusions

• Billed at $39 per 30 minutes; we estimate the time and get your approval before going over it
• Support depends on the operating-system version, distribution, hardware, and application
• Complex server migrations and unsupported specialist software are outside routine support

Pricing

Billed at $39 per 30 minutes by remote session for routine Windows or Linux problems. We estimate the time needed before starting and get your approval before going over it. Support depends on the operating-system version, distribution, hardware, and application. Complex server migrations and unsupported specialist software are outside routine support. If a problem needs hands-on work, we quote on-site support separately.

Hardware, parts, software licenses, hosting, travel, and third-party subscriptions are billed separately unless a service says otherwise. You approve a written estimate before work begins.

Questions about Remote Computer Support